Delivery and Returns

Shipping and Returns

We want to make your shopping experience with us as easy and stress-free as possible, so we've outlined our delivery and returns policies below. If you have any questions, please don't hesitate to get in touch with us at shop@flaxfieldlinen.com.

Delivery

We offer free standard nationwide delivery on all orders and international orders over $400.00. For interntaional orders under this amount we charge a flat rate of $30.00 for delivery to New Zealand, the United States, Canada, Singapore, the United Kingdom, and Ireland.

All orders are processed within 24 hours and shipped via Road Express or Australian Post. You'll receive a tracking number via email, which you can use to track your package's progress. Please allow 3-5 working days for delivery within the Eastern States, and 5-10 working days for delivery within Western Australia or the Northern Territories. For international orders, please allow 10-12 working days for delivery.

For delivery to the rest of the world, please email us at sales.

Customs Information

If you order from Flaxfield Linen and have your package shipped internationally, please note that your order may be subject to customs clearance procedures that can cause delays beyond the original delivery estimate. As the "importer of record," it is your responsibility to comply with all laws and regulations of the country where you will receive the goods. Customs policies and fees vary widely from country to country, and you may be responsible for paying additional taxes or import duties. Flaxfield Linen is not responsible for any additional taxes or duties incurred by your country.

Returns and Refunds

Our return and refund policy allows for refunds or exchanges on all full-priced items within 21 days, as long as they are unused, unlaundered, in their original packaging, and in perfect condition. Items bought on sale are considered final sale and cannot be returned unless faulty.

Refunds will not include the original postage charge, and a $15.00 postage fee will apply for item exchanges.

Please request a returns form via email Please send all returns with tracking to Flaxfield Pty Ltd at 15 Berry Street, Clyde, New South Wales 2142, Australia. We recommend obtaining proof of postage in case the parcel goes missing during transit.

We will process your return or exchange as soon as possible, but it may take up to 30 days during busy periods. Contact us via email for any specific delivery or return inquiries.

If you have any specific queries regarding delivery or returns, please email us and we will do everything we can to help.